Terms of Service

Services and Scope

VPNXF provides international route connections, subscription management, and access to client downloads, with support for Windows / macOS / iOS / Android / Linux. Refer to the user panel for available routes and client download options. Access to destination websites, content libraries, and third-party account benefits is not included in the subscription.

A route connection does not grant authorization to access a destination service. Users remain responsible for meeting third-party platform requirements for accounts, regions, payments, and use. Route arrangements may change for network maintenance; listed coverage does not mean every route is always available.

Account and Subscription Rules

No email address is required; an account can be created with a username and password. Keep your login details and subscription credentials secure, and do not publish subscription details on public pages. If credentials are exposed or used unexpectedly, change your password and submit a support ticket through the user panel.

The service supports unlimited devices, for use by the account holder only. Do not share accounts or subscription credentials with others, resell or rent them, redistribute routes, or set up a relay service for others. Unlimited devices does not permit account sharing among multiple people or use beyond the data allowance of the selected plan.

Monthly subscription data resets each month on the activation date. The price difference for a mid-cycle upgrade is prorated based on the remaining days. Data packages remain available until used and never expire. Before activation, review plan prices and data allowances; monthly subscriptions and data packages have different billing methods.

Lawful Use Requirements

Users must comply with the laws and regulations of their location and those relevant to their use of the service, as well as the rules of destination platforms. The service must not be used for fraud, intellectual property infringement, distributing unlawful content, malicious attacks, data theft, or other illegal activities.

Do not disrupt routes or other users' normal connections, including through abusive automated requests, malicious traffic, or damage to service infrastructure. Users are responsible for their own access activity, transmitted content, and actions on third-party accounts. A subscription does not replace any authorization required by law.

Availability and Scope of Liability

Actual performance depends on local networks, carrier routing, destination service status, and device configuration. VPNXF does not guarantee a specific speed, latency, or continued access to any particular platform. Maintenance, network outages, and changes to third-party policies may interrupt connections or require route changes.

If an issue occurs, first check your local connection and client settings, then submit a support ticket with the necessary details. Do not include your password or complete subscription credentials. VPNXF will investigate service-side issues within reasonable limits. This service cannot control changes to third-party platform content, actions taken against accounts, or external network failures; nothing in these terms waives liability required by law.

Payments and Refunds

You may request a full refund for any reason within 30 days of your first payment. To request one, sign in to the user panel and submit a support ticket, stating that you are requesting a refund and providing order details for verification. You do not need to explain why you no longer wish to use the service.

Alipay / WeChat / USDT are supported. Refund verification is solely to confirm the order and the applicant's identity; do not submit sensitive information unrelated to the order. We will communicate progress through the support ticket. The time it takes for funds to arrive depends on the payment channel, and no fixed arrival time is promised on this page. The refund policy does not affect any other rights users have under applicable law.

Account Termination and Changes to These Terms

If a user engages in unlawful use, resale or sharing, malicious attacks, or other serious violations of these terms, VPNXF may suspend relevant connections or terminate the account in proportion to the impact. Necessary risk measures may be taken first; users may raise an objection through a support ticket. Any action should be proportionate to the issue, and an account should not be restricted solely because a user submits a complaint or refund request.

Changes to these terms will be published on this page with an updated date. For significant changes involving billing or service benefits, we will provide notice through the user panel and explain how the changes apply. Changes that have not been announced will not retroactively reduce benefits already granted. If you have questions or do not accept a change, contact us through a support ticket to discuss discontinuing the service and handling any related benefits.